Our SHIPPING & in-store pick-up policies:
$11.99 flat-fee shipping across Canada.
For local pickup, please wait for confirmation of “On Hold” status. Once the “On Hold” status changed from “Processing”, your order is ready at the location for you to pick it up.
Our PRE-ORDER policies:
From time to time we offer a SPECIAL DEAL for pre-orders.
A pre-order, where once you complete the transaction, you will be guaranteed the item(s).
Notice: You must complete the transaction within a given time frame in order to obtain the special pricing.
Cancelling and returning policies for Online and In-store purchases:
A) All un-paid online orders after 24hrs will automatically be cancelled.
B) You must advise us by email within 24hrs of placing the online order if you wish to cancel the order.
C) There is no cancelling fee for replacement items.
Cancelling or returning an order after making payment will result in:
- Subject to a cancelling/returning fee of $5.
- Your online order refund could take up to 2 weeks depending on your method of payment originally but, mostly within 48hrs.
Returning any orders is possible within 30 days of the order date. The item(s) must be in the same condition as it was shipped (or handed to you in-store), at your own expense. A cancelling fee will apply and your refund will be issued shortly after.